Shipping & Returns
Shipping Policy
Each order is packed and sent personally by one person - me. This gives me a hands-on experience in ensuring your order is handled with the utmost care. This does also mean when I am away, busy with work, or get lots of orders, it may take me a bit longer than other big online retailers. That is why I am so appreciative of your order, supporting my small business instead of the big guys.
Most orders are made-to-order, packed, and sent within 1-2 days. I usually send with Sendle who use a number of couriers and delivery within 2-5 business days. I can use Australia Post Express if it's really urgent. You will have to contact me directly to arrange this.
Return & Exchange Policy
As this is a one-man show, I really appreciate when people contact me directly to sort out any returns and exchanges. I do not accept exchanges for change of mind as I am just not able to absorb the time and cost associated with it. However, I'm a pretty reasonable guy, so if your reason seems pretty legit then we can sort it out.
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If there is an issue with your product such as a shipping or manufacturing defect, please contact my straight away so we can get it sorted for you. I am not here to dupe anyone, I really am here to help.